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FREQUENTLY ASKED QUESTIONS

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PLACING YOUR ORDER

Yes you can! Create your wishlist by logging in or registering and we'll let you know if your product is in stock when you are ready to buy.

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    Its easy! Once you have found what you are looking for, all you need to do is:
  • Add items to your cart
  • Click to checkout
  • Confirm your billing & delivery address
  • Pay and await your delivery
  • You can check out without being registered, but we recommend you take 2 minutes to sign up for speedier checkout and other benefits!

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You just need to show valid ID(Emirates ID, UAE Driving License, Passport, etc) and email/SMS/print copy of your proof of purchase.

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We're online for you 24/7 - so you can browse and order any time you like.

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No, its not essential, you can login as a guest. But… we really do recommend that you signup to enjoy speedier checkout, get the latest updates and best deals.

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You can order as much and as often as you like.

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We'll drop you a confirmation Email or SMS as soon as we receive an order. We'll also give you a call if you have made any special requests.

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Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on 800 (JUMBO) 58626 with your order ID and we'll be happy to replace the item as soon as possible.

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Its okay to change your mind, just give us a call on 800 (JUMBO) 58626 or Email us at serve@jumbo.ae and we'll guide you through the process.

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We will be more than happy to giftwrap your order item(s), just mention this in the special request section when placing your order.

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Its on us! Free. Gratis. Zero.

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Make sure you check your order when it arrives - if there's a problem, don't worry, just give us a call on 800 (JUMBO) 58626 or email us at serve@jumbo.ae and we'll sort it out for you.

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As soon as we receive your order we'll confirm by email & SMS. Remember and check the details. If you have any special requests, our customer service team will give you a call.

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Nope, spend as little or as much as you like.

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Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to get to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on 800 (JUMBO) 58626 or write to us at serve@jumbo.ae with your order ID and we'll replace it as soon as possible.

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Yes you can order over the phone on 800 JUMBO(58626). And one of our customer service agents will be more than happy to assist you in making your purchase online.

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Yes you can track your order journey as it makes its way to you. Just login and type in your order ID & your email address.

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If you can see it online, we have it! We'll also confirm this by email/SMS/phone once your order is with us.

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Coming Soon. Check out this space for updates.

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Yes, all your products will be delivered together

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Of course, if the time isnt convenient for you anymore, please call 800 (JUMBO) 58626 to reschedule.

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SECURITY

Yes, its perfectly safe. Jumbo uses SSL (Secure Server Layer) to process payment details - the international standard for internet browsing security.

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If the delivery person has a Jumbo/MENA 360 ID and copy of your order invoice then he's the real deal. Don't be shy to ask for ID!

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It’s a service designed to make online shopping safer - each time you use your credit card your identity is verified. We use PAYFORT - the online payment gateway trusted by organisations across the region and beyond.

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Its our partner online payment security gateway and is trusted by organisations across the region and beyond. Put simply, it protects against fraud by confirming the cardholder's identity for every online purchase made.

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No - we respect your privacy and do not share your details with any third parties.

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GENERAL

Simply put, its an online e-commerce portal that allows consumers to shop wherever they are in addition to the large number of physical Jumbo stores across the UAE.

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Anybody can! Just remember if you're under 18 you'll need your parents/guardian to make an online payment.

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We've made it really easy for you to find your way around our site - the best place to start is by clicking the SHOP icon on the top left of the homepage to take you wherever you want to go!

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We will be happy to chat you through the customisation options at our Mall of Emirates Jumbo store and offer you great discounts on the service too.

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You may want to check your internet connection or simply close the window and try again.

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You may want to check your internet connection or refresh your browser window

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Yes, of course. Just visit a Jumbo store near you and our product experts will be happy to help you.

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Yes, we make sure you are fully up to speed with all specs under the GEEKY DETAILS section of every product. Feel free to review a product too!

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Yes you can - just register/login to compare products within the same category.

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PAYMENT

We have loads of safe ways you can pay: Credit Card, PayPal, Cash on Delivery & Credit Card on Delivery . Unfortunately we don't accept Gift Vouchers online at the moment but these can be redeemed at any of our stores.

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We offer Cash on Delivery (COD) & Credit Card on Delivery (CCOD), so you can order online and pay when your order is delivered to your door. Our stores also accept cash, Credit & Debit Cards and Voucher payments.

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We're afraid not - please use one of our other multiple safe payment options.

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Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you'll also get a printed copy when your order is delivered.

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Don't worry! We will email your order invoice to you and you can also view it in your order history when logged in to your account.

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We keep these details in your user account - these are safe and not shared with any third parties.

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This shouldn't happen, but if you feel there has been a mistake do call us on 800 JUMBO (58626) or write to us on serve@jumbo.ae with your order ID and we'll sort it out for you at the earliest.

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No we don't. We use PayFort as our payment gateway and Mashreq Bank as our banking partner to guarantee you world-class payment security. We respect your privacy and do not share your details with any third parties.

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This shouldn't happen, however if it does take a screenshot of the error message and send it to Serve@Jumbo.ae. If the payment has failed due to interruption of internet connection please try again or check with your credit card provider to confirm if payment has been authorised. If you are still not sure, we'll be happy to help you get it sorted over the phone – Call 800 JUMBO (58626).

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Click on the CONTINUE SHOPPING button on the checkout page or just click on the JUMBO logo - this will take you back to our home page.

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You should receive your email/SMS order confirmation from us within minutes of placing your order. Or one of our team will call to confirm over the phone. If you do not hear anything, please call us on 800 JUMBO (58626) or write to us on serve@jumbo.ae with your order ID and we'll replace it as soon as possible.

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Please call us on 800 JUMBO (58626) or write to us on serve@jumbo.ae with your order ID and we'll sort it out as soon as possible.

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No, you will pay the same amount irrespective of your mode of payment. The price remains the same for credit card purchases as well as cash on delivery.

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Sorry, we're not currently offering this service but working on it - watch this space!

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Sorry. If you've already paid using your credit card or Paypal you can't change the payment method.

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Delivery

We cover the entire UAE, please click here to view.

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Jumbo offers the following shipping methods :
  • Guaranteed Nationwide - Next Day Shipping
  • Delivery and Installation (for Bulk Products)
  • Click & Collect

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Its on us! Free. Gratis. Zero.

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Yes, we'll be happy to help. Most products that do require installation will be assisted by us absolutely free. If free installation is not applicable on a specific product we would be happy to do it for you at a nominal charge.

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Of course. Choose a time slot that suits you when you receive our call and we'll deliver at your convenience.

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We'll deliver to you at the time/date you specified on your order. Don't forget you can track your order online at any time. Track your order online

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We deliver all across UAE. Check our List to see specific details

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Yes, we deliver to any address across UAE.

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Yes, please make sure you have valid ID(Emirates ID, UAE Driving License, Passport copy, etc.) so we know we are delivering to the correct person.

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It’s a great service we offer, order online and pick up at your local Jumbo Store.

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At the moment we don't offer this service but watch this space!
But we do accept special requests. You may want to call us at 800 JUMBO (58626) and we will try our best to delight you.

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At the moment we don't offer this service from Jumbo, however we could arrange for the same at a charge.

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No - your order is already covered until it is delivered to you.

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Installation service is only available at the point of delivery, However it can be purchased separately at an additional fee. Call 800 JUMBO (58626) for more details.

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Yes, you can add more addresses at checkout - keep your favourite addresses saved by signing up for your Jumbo account.

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Yes, please call us on 800 JUMBO (58626) or write to us on serve@jumbo.ae with your order ID and we'll make the change as soon as possible

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CANCELLATIONS, RETURNS & WARRANTY

800 (JUMBO) 58626

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Yes. We are here to help. You can mail us at Serve@Jumbo.ae and you will receive a response in maximum two business days.

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Yes, we value your purchase. However, Terms & Conditions apply.

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Within 5 working days from date of delivery and as per the return policy.

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Yes you can purchase an additional extended warranty along with the product. You need to select the duration of the warranty when adding the product to cart.

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As soon as you have returned your item(s) at the store we'll be happy to hand you your store credit voucher instantly.

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You won’t have to worry about your refund when you shop with Jumbo. We are happy to refund you the money in the form of store credit or credit card reversal. Please note that we do not refund by cash.

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Its ok to change your mind. You can walk into any Jumbo store and return the product and buy anything else you want. If you want us to collect the product from your house, we are happy to do the same at a nominal fee.

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PRODUCT PROTECTION PLAN

In addition to the service warranty offered by the distributor or the manufacturer, we offer you this additional protection, free of cost. Your purchase is automatically protected against theft and certain cases of unintentional damage to the product due to: a. Robbery b. Riot or Strike (as recognized by local police) c. Fire: House, Car and Office d. Certain cases of Accidental Damages (negligence or damage due to water will not be covered)

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This protection plan is valid for: a. ONLY One incident of theft or damage within one calendar year from the date of invoice or purchase. b. For Theft or Damage within the geographical area of United Arab Emirates.

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This is a free plan which starts as soon as your product is paid for (products of value of over 250 AED)

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The Product Protection Plan starts from the date of purchase and lasts for one calendar year

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The Jumbo Protection Plan is a value added initiative to ensure the safety and security of customers' purchases. It covers loss against theft and certain cases of accidental damage that aren't covered under the manufacturer's warranty.

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Unfortunately not, we do need your proof of purchase in order to process your claim.

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Yes, you must apply within 30 days from the date of theft or damage.

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All you need to do is call us on 800 (JUMBO) 58626 or visit your nearest Jumbo store within 30 days from the date of theft or damage.
For stolen items, please bring the original police report in support of your claim. For cases of loss due to fire or accident, please bring original report from the relevant Civil Defense Department. In any case, please ensure you bring your original receipt or invoice as proof of purchase. However conditions apply on exceptional cases.

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If your damaged product is repairable we will be happy to repair it for you for a nominal fee.

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For Theft or Damage that is beyond repair you will receive a credit note from Jumbo Electronics for the value of your product after deducting the depreciation value given in the table below. This credit note can be redeemed at any Jumbo Electronics retail stores within a maximum period of six (6) months from the date of its issue.

Time period for claim from date of invoice Depreciation Value
Within 3 months 25% of invoice value
More than 3 months to 6 months 30% of invoice value
More than 6 months to 9 months 40% of invoice value
More than 9 months to 1 year 50% of invoice value

For damage that is repairable: Jumbo Electronics will repair the product and the customer will have to bear a nominal value of 20% of the total cost of repair, which will include the cost of spare parts and labour.
Note:
  • Jumbo Electronics Service Centre’s assessment of whether the product is repairable or the cost of repair shall be final and irrevocable.
  • The credit note cannot be redeemed in part. In the event of its use for purchases less than the value of the credit note, the unutilized portion will lapse. No renewal or refund of cash, either in part or whole, is allowed against the credit note.
  • Jumbo Electronics reserves the right to require adequate proof (e.g. police & civil defense report) of the loss or damage at its discretion. Decision of Jumbo Electronics shall be final.

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No. SIM cards are not covered under the plan. Please also note that in case of theft claim for mobile phone, you will have to cancel the SIM and submit the certificate from telecom service provider, Etisalat or du for the same.

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  1. Any malfunction covered under the manufacturer's warranty.
  2. Loss or damage outside the geographical limits of the United Arab Emirates.
  3. Any consequence arising from war, war like operation (whether war is declared of not), act of foreign enemy, hostilities, civil war, rebellion, civil commotion, military usurped power or seizure.
  4. Any legal liability of whatsoever nature directly or indirectly caused by or contributed to by or arising from ionizing radioactive or contamination by radio activity from any nuclear waste from combustion of nuclear fuel.
  5. Any loss, destruction, damage or legal liability directly or indirectly caused by or contributed to by or arising from nuclear weapon materials or due to radioactive contamination.
  6. Theft, loss or damage to the unit left in an unattended vehicle, unless the vehicle is completely locked with all the doors, windows and other opening fully secured. There must be an evidence to show forcible break-in on the vehicle, duly supported by a police report stating physical evidence of break-in on the vehicle.
  7. For the items damaged, whilst carried in a vehicle, the police report must show that the vehicle was involved in an accident or a certification to this effect from vehicle insurers should be submitted.
  8. Intentional act or willful neglect, overloading of the instrument or experiments or an attempted self-repair.
  9. Normal wear and tear, atmospheric or climatic conditions, moisture and sweat damage, gradual deterioration, inherent defects or loss or damage caused due to cleaning, repairing or renovating the instrument or due to short-circuiting, arcing, over-heating or over-charging.
  10. Confiscation by any Government authority.
  11. Any kind of consequential loss.
  12. Hiring or lending to any other person.
  13. Mysterious disappearance including leaving un-attended, even for a short period, forgetting to pickup and leaving in a car / taxi / bus or any other public transport.
  14. Loss or damage to software.
  15. Damage caused by any liquid (water/beverages/chemicals).
  16. Damage caused due to earthquake, floods, heavy rain, tempest, storms, hurricanes and such similar events of nature induced destruction.
  17. Loss or damage arising / discovered after one year from the date of purchase

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