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Jumbo Electronics,UAE - Online Electronics Store in UAE
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  • categories
  • Mobiles
    • Back Mobiles
    • mobiles

      by brand (view all)

      Mobile Fest - View Offers

      • Apple »
        • iPhone 13 Pro & Pro Max
        • iPhone 13 & Mini
      • Samsung »
        • Galaxy S22 Series
        • Galaxy S21
        • Galaxy S21 FE
        • Galaxy Note 20 Series
        • Galaxy Z Fold3 5G
        • Galaxy Z Flip3 5G
      • Huawei
        • Huawei P50 Series
      • Oppo
      • Nokia
      • Vivo
      • Honor

      Accessories (view all)

      • Cables & Connectors
      • Covers and Screen guards
      • Earphones
      • Headphones
      • Mobile Holders
      • Power banks
      • Speakers
      • Wearables

      by category (view all)

      • All Smart phones
      • 5G Smart phones
      •  

      popular in mobiles

        • Apple iPhone 13 Pro, Smart Phone 5G, 128GB
          Apple iPhone 13 Pro, Smart Phone 5G, 128GB Shop Now
        • Samsung Galaxy S22 Ultra 5G
          Samsung Galaxy Note 20 Smartphone 5G, 256 GBShop Now
        • Oppo A96
          Oppo A96Shop Now
        • Honor X9
          Honor X9 Shop Now
  • Computers & Tablets
    • Back Computers & Tablets
    • Computers & Tablets

      By Category (view all)

      • All in One (Desktops)
      • Convertible Laptops
      • Business Laptops
      • Everyday Use Laptops
      • Gaming
      • Studio Laptops
      • Mac & iMac
      • Thin and Light Laptops
      • Tablets
      • Computer Components

      Brands (view all)

      • Apple
      • Acer
      • Asus
      • Dell
      • HP
      • Lenovo
      • Huawei
      • Microsoft
      • Razer
      • LG

      Accessories (view all)

      • Bags & Sleeves
      • Earphones
      • Hard Disk & Memory cards
      • Monitors
      • Headphones
      • Mouse & Keyboard
      • Printers & Ink
      • Software
      • Speakers
      •  

      popular in Computers & Tablets

      • Apple MacBook Air 13, M1 Chip with 8-Core CPU and 7-Core GPU, 8GB RAM, 256GB Arabic, Space Gray
        Apple MacBook Air 13, M1 Chip with 8-Core CPU and 7-Core GPU, 8GB RAM, 256GB Arabic, Space GrayShop Now
      •  Microsoft Surface 7+,Core i5-1135G7, 8GB RAM, 128GB SSD, 12.3 Convertible
        Microsoft Surface 7+ , Core i5-1135G7, 8GB RAM, 128GB SSD, 12.3 ConvertibleShop Now
      • HP 15 DK2049NE Pavilion Gaming Intel® Core™ i5-11300H, 8GB RAM, 512GB SSD, Nvidia GeForce GTX 1650 4GB Graphics,15.6 FHD Gaming Laptop Black
        HP 15 DK2049NE Pavilion Gaming Intel i5-11300H, 8GB RAM, 512GB SSD, Nvidia GeForce GTX 1650 4GB Graphics,15.6 FHD Gaming Laptop BlackShop Now
      • Apple iPad Air 2020 10.9 Wi-Fi, Space Gray, 256 GB
        Apple iPad Air 2020 10.9 Wi-Fi, Space Gray, 256 GBShop Now
  • Networking & Smart Devices
    • Back Networking & Smart Devices
    • Networking & Smart Devices

      by category (view all)

      • Cleaning Robots
      • Drones & Drone Accessories
      • Gimbals
      • Networking Devices
      • Scooters
      • Security Cameras
      • Smart Doorbells
      • Smart Lighting
      • Sensors & Thermostats
      • Smart Headphones & Speakers
      • Smart Locks
      • Smart Home
      • Streaming Devices
      • Virtual Reality

      by brand (view all)

        • Amazon
        • Asus
        • D-Link
        • DJI
        • Eufy
        • Ezviz
        • Fibaro
        • Google
        • Huawei
        • iHealth
        • iRobot
        • Lifx
        • Linksys
        • Nanoleaf
        • Nest
        • Netgear
        • Nuki
        • Ring
        • Philips
        • TP-Link
        • Xiaomi
        • Yale
        • Zhiyun

      popular in Networking & Smart Devices

        • Amazon Echo (4th Gen) Smart Speaker with Alexa, Twilight Blue
          Amazon Echo (4th Gen) Smart Speaker with Alexa, Twilight BlueShop Now
        • Nuki Smart Lock Combo 2.0
          Nuki Smart Lock Combo 2.0Shop Now
        • Xiaomi Mi Electric Scooter 1S
          Xiaomi Mi Electric Scooter 1SShop Now
        • DJI FPV Drone Combo
          DJI FPV Drone ComboShop Now
  • Home Appliances
    • Back Home Appliances
    • Home Appliances

      Kitchen appliances (view all)

      • Coffee Makers
      • Air Fryer
      • Rice Cookers & Food preparation
      • Juicers, Mixers & Kitchen Machines
      • Microwave Ovens & OTG
      • Sandwich Makers and Toasters

      Small Appliances (view all)

      • Air Purifiers
      • Sewing Machines
      • Vaccum Cleaners
      • Ironing Systems New

      Large Appliances (view all)

      • Cookers
      • Dishwashers
      • Refrigerators
      • Washing Machines
      • Beverage Coolers
      • GrillsNew
      • Grill AccessoriesNew
      • Air Steamer

      Built In Appliances (view all)

      • Hoods
      • Ovens
      • Refrigerators
      • Warming Devices
      • Dishwashers

      by Brand (view all)

        • Hisense
        • Smeg
        • Weber
        • Siemens
        • Hitachi
        • Gaggia
        • KitchenAid
        • Teka
        • Nutribullet
        • Laurastar
        • Trister
        • Instantpot
        • Braun
        • Miele
        • ROBAM
        • Breville
        • Sage
        • Brother
        • Cuisinart
        • DeLonghi
        • Dyson
        • Hoover
        • Kenwood
        • Black & Decker
        • Nespresso
        • Panasonic
        • Solis
        • Terim

      popular in Home Appliances

        • Dyson TP04 Pure Cool Purifying Tower Fan, White/Silver
          Dyson TP04 Pure Cool Purifying Tower Fan, White/SilverShop Now
        • Hisense A+ + Free Standing 10KG Front load with Invertor Motor, Titanium color, 14 programme
          Hisense A+ + Free Standing 10KG Front load with Invertor Motor, Titanium color, 14 programmeShop Now
        • BOSCH 485 Litres Top Freezer Refrigerator
          BOSCH 485 Litres Top Freezer RefrigeratorShop Now
        • Dyson V11 Absolute Vacuum Cleaner (Blue) , V11 ABSOLUTE
          Dyson V11 Absolute Vacuum Cleaner (Blue) , V11 ABSOLUTEShop Now
  • Health & Personal Care
    • Back Health & Personal Care
    • Health & Personal Care

      Personal Care (view all)

      • Hair Styling Tools
      • Epilators
      • Shavers & Trimmers
      • Skin Care
      • Electric Toothbrush New

      Health care (view all)

      • BP Monitors & Test Strips
      • Thermometers
      • Glucometer
      • Nebulizer
      • Weighing Scale
      • Massagers
        • Weighing Scale
        • Massagers
      •  

      by Brand (view all)

        • Trister New
        • Braun
        • Cloud Nine
        • Dyson
        • Foreo
        • Panasonic
        • Oral-B
        • Philips
        • Hershesons
        • Imetec
        • T3
        • Tria
        •  

      popular in Health & Personal Care

        • Dyson Corrale Hair Straightener
          Dyson Corrale Hair StraightenerShop Now
        • Oral B D100.413. 1 (Box) , Vitality Cross Action Rechargeable Toothbrush, White
          Oral B D100.413. 1 (Box) , Vitality Cross Action Rechargeable Toothbrush, WhiteShop Now
        • Anker C1 Smart Scale
          Anker C1 Smart ScaleShop Now
        • Braun Silk-epil 9 9/980 SkinSpa SensoSmart Epilator Rose Gold with 13 Extras
          Braun Silk epil 9 9/980 SkinSpa SensoSmart Epilator Rose Gold with 13 ExtrasShop Now
  • Televisions & Home Theaters
    • Back Televisions & Home Theaters
    • Televisions & Home Theaters

      by category (view all)

      • 8K Televisions
      • 4K Televisions
      • QLED Televisions
      • Laser Televisions
      • Lifestyle Televisions
      • OLED Televisions
      • Nanocell Televisions
      • LED Televisions
      • Home Theatres & Hi Fi Systems
      • Soundbars
      • AV Accessories

      by brand (view all)

      • Sony
      • Samsung
      • LG
      • Hisense
      • Bose
      • JBL
      • TCL
      • Klipsch
      • Devialet

      popular in televisions & home theaters

        • Sony 100inch BZ40J BRAVIA 4K Ultra HD HDR Professional Display
          Sony 100inch BZ40J BRAVIA 4K Ultra HD HDR Professional DisplayShop Now
        • Samsung 65inch QN900A Neo QLED 8K Smart TV
          Samsung 65inch QN900A Neo QLED 8K Smart TVShop Now
        • Sony 83inch A90J Master Series OLED 4K HDR Smart Android TV
          Sony 83inch A90J Master Series OLED 4K HDR Smart Android TVShop Now
        • LG 55inch Nano Cell 80 Smart TV 2021
          LG 55inch Nano Cell 80 Smart TV 2021Shop Now
  • Musical Instruments
    • Back Musical Instruments
    • Musical Instruments

      BY CATEGORY (View All)

      • Acoustic Guitars
      • Classical Guitars
      • Electric Guitars
      • Keyboards
      • Electronic Drums
      • Digital Pianos
      • Turn Tables New
      • DJ Equipments

      BY BRAND (View All)

      • Yamaha
      • Roland
      • Gretsch New
      • Fender New
      • Pioneer
      • Crosley

      Popular in Musical Instruments

        • Roland GO-61K 61 Keys Home Piano
          Roland GO-61K 61 Keys Home PianoShop Now
        • Audio Technica AT-LP120XUSB Direct-Drive Turntable (Analog & USB) , Silver
          Audio Technica AT-LP120XUSB Direct-Drive Turntable (Analog & USB) , SilverShop Now
        • Yamaha FX370CTBS Acoustic Electric Guitar, Tobacco Brown Sunburst
          Yamaha FX370CTBS Acoustic Electric Guitar, Tobacco Brown SunburstShop Now
        • Yamaha CLP-735R 88 Keys Digital Piano, Rosewood
          Yamaha CLP-735R 88 Keys Digital Piano, RosewoodShop Now
  • Fitness
    • Back Fitness
    • Fitness

      by category (view all)

      • Eye Massagers New
      • Facial Gun New
      • Foot Massagers New
      • Massage Gun New
      • Massage Chair New
      • Muscle Ball New
      • Neck Massager New

      By Brand (view all)

      • ROTAI
      • Power Plate New

      popular in Fitness

      • Rotai Iron Man Massage Gun
        Rotai Iron Man Massage GunShop Now
      • Rotai Muscle Relaxation Ball, Black
        Rotai Muscle Relaxation Ball, BlackShop Now
      • Rotai Foot Massager
        Rotai Foot MassagerShop Now
      • Rotai Multi Functional Luxury Leisure Massage Chair, White
        Rotai Multi Functional Luxury Leisure Massage Chair, WhiteShop Now
  • Cameras
    • Back Cameras
    • Cameras

      by category (view all)

      • DSLRs
      • Mirrorless Cameras
      • Advanced Point & Shoot
      • Camcorders
      • Compact
      • Action Cameras
      • Action Camera Accessories
      • Vlogging Cameras
      • Lenses & Tripods
      • Camera Accessories
      • CCTVs
      • Instant Camera Printers

      by brand (view all)

      • Sony
      • Canon
      • Nikon
      • Go Pro
      • Fujifilm
      • AEE
      • DJI
      • Tamron

      popular in Cameras

        • Fujifilm Instax Mini 11 White
          Fujifilm Instax Mini 11 WhiteShop Now
        • Nikon Z fc Mirrorless Digital Camera with 16-50mm Lens
          Nikon Z fc Mirrorless Digital Camera with 16-50mm LensShop Now
        • Canon EOS M50 Mark II Mirrorless Digital Camera with EF-M 15-45mm IS STM Lens Vlogger Kit
          Canon EOS M50 Mark II Mirrorless Digital Camera with EF-M 15-45mm IS STM Lens Vlogger KitShop Now
        • Sony ZV-1 Digital Camera with Sony GPVPT2 Shooting Grip Bundle
          Sony ZV-1 Digital Camera with Sony GPVPT2 Shooting Grip BundleShop Now
  • Gaming, Toys and Drones
    • Back Gaming, Toys and Drones
    • Gaming

      by category (view all)

      • Consoles
      • Laptops & Desktops
      • monitors
      • Joysticks & controllers
      • Virtual reality
      • Headphones
      • Mouse & keyboard
      • Gaming accessories
      • Gaming cards
      • Gaming Titles
      • Customized Gaming PC's New
      • Gaming Computer Components New

      Toys and Drones

      BY CATEGORY (View All)

      • Drones
      • Programmable Robots
      • RC Cars
      • Robots
      • Scooters

      TOYS AND DRONES BRANDS

      • BOTZEES
      • FUNNY BOX
      • MAISTO
      • DJI
      • XIAOMI

      Gaming brands
      (view all)

      • Playstation
      • Xbox
      • Nintendo
      • MSI
      • Dell
      • Asus
      • Acer
      • HP
      • Lenovo
      • HTC

      Gaming Accessories brands (view all)

      • Logitech
      • Steelseries
      • Razer
      • Corsair
      • Thrustmaster
      • Benq
      • Netgear
      • LG
      • Sennheiser
      • Samsung
      • EPOS
       
       

      popular in gaming

        • FIFA 21 for PS4
          FIFA 21 for PS4Shop Now
        • Razer Blackshark V2 Multi-platform wired esports headset with USB Sound Card
          Razer Blackshark V2 Multi-platform wired esports headset with USB Sound CardShop Now
        • Microsoft Xbox Series S Digital 512GB Console
          Microsoft Xbox Series S Digital 512GB ConsoleShop Now
        • Nintendo Switch Grey+ Starlink Starter Pack+ Nyko Wireless Core Controller
          Nintendo Switch Grey+ Starlink Starter Pack+ Nyko Wireless Core ControllerShop Now

       

  • Wearables
    • Back Wearables
    • Wearables

      by category (view all)

      • Smart Bands
      • Smart Watches
      • Frames
      • Wearable Accessories

      by brand (view all)

        •  
        • Apple
        • Bose
        • Fitbit
        • Garmin
        • Huawei
        • iHealth
        • Samsung
        • Suunto
        • Amazfit

      popular in Wearables

        • Fitbit Charge 4 Health and Fitness Tracker, Black
          Fitbit Charge 4 Health and Fitness Tracker, BlackShop Now
        • Huawei Watch GT 2 Pro, Black
          Huawei Watch GT 2 Pro, BlackShop Now
        • Samsung Galaxy Watch 4 44mm, Green
          Samsung Galaxy Watch 4 44mm, GreenShop Now
        • Apple Watch Series 7, Midnight Aluminium Case with Midnight Sport Band, 45mm, GPS and Cellular
          Apple Watch Series 7, Midnight Aluminium Case with Midnight Sport Band, 45mm, GPS and CellularShop Now
  • Headphones & speakers
    • Back Headphones & speakers
    • Headphones & Speakers

      by category (view all)

      • Headphones
      • True Wireless
      • Bluetooth Speakers
      • Bluetooth Headphones
      • Bluetooth Earphones
      • Earphones
      • DJ Equipments New
      • Turn Tables New
      • MP3 Players
      • Boomboxes
      • Soundbar
      • Speakers
      • Kids Headphones and Speakers

      by brand (view all)

      • Sennheiser
      • Apple
      • Beats
      • Bose
      • JBL
      • Sonos
      • Marshall
      • Jabra
      • Sony
      • Audio Technica New
      • Pioneer New
      • Crosley New
      • PreSonus New
      • Cellularline
      • Harman Kardon
      • Huawei
      • Samsung
      • Devialet

      popular in headphones & Speakers

        • Sony SRS-XB23 Portable Bluetooth Speaker
          Sony SRS-XB23 Portable Bluetooth SpeakerShop Now
        • JBL Live 500BT Wireless Over Ear Headphones, Black
          JBL Live 500BT Wireless Over Ear Headphones, BlackShop Now
        • Marshall Audio Acton II Bluetooth Speaker System, White
          Marshall Audio Acton II Bluetooth Speaker System, WhiteShop Now
        • Bose Headphones 700 Noise-Canceling Bluetooth Headphones, Soapstone
          Bose Headphones 700 Noise-Canceling Bluetooth Headphones, SoapstoneShop Now
  • Accessories
    • Back Accessories
    • Accessories

      by category (view all)

      • Cables & Connectors
      • Covers & Screenguards
      • Fitness & Wearable Devices
      • Storage
      • Bags & Cases
      • Miscellaneous
      • Mouse & Keyboard
      • Networking Devices
      • Printers
      • Inks and Cartridges
      • Monitors
      • Digital Cards
      • Projectors
      • Powerbanks
      • Softwares

      by brand (view all)

        • Apple
        • Belkin
        • Casio
        • Huawei
        • HP
        • ihealth
        • Anker
      • Logitech
      • Microsoft
      • Razer
      • Samsung
      • Sawa New
      • Sandisk
      • Seagate
      • Targus
      • Transcend
      • Brother
      • Dlink

      popular in Accessories

        • Logitech C270 HD Webcam
          Logitech C270 HD WebcamShop Now
        • Apple 20W USB-C Power Adapter
          Apple 20W USB-C Power AdapterShop Now
        • Samsung Galaxy Z Fold3 5G Leather Cover, Green
          Samsung Galaxy Z Fold3 5G Leather Cover, GreenShop Now
        • Apple MagSafe Battery Pack
          Apple MagSafe Battery PackShop Now
  • Office Automation
    • Back Office Automation
    • Office Automation

      by Category (view all)

      • Printers
      • 3D Printers New
      • Inks and Cartridges
      • Monitors
      • Projectors

      by Brand (view all)

        • HP
        • Canon
        • BenQ
        • Brother
        • LG
        • Optoma
        • Philips
        • Samsung
        • Sindoh New
        • Vava
        • Epson

      popular in Office Automation

        • LG 34 34WP65C Curved UltraWide QHD HDR FreeSync Premium Monitor
          LG 34 34WP65C Curved UltraWide QHD HDR FreeSync Premium MonitorShop Now
        • Samsung 24 LF24T350F LED Monitor with Borderless Design
          Samsung 24 LF24T350F LED Monitor with Borderless DesignShop Now
        • Brother DCP-T720W Wireless All in One Ink Tank Printer
          Brother DCP-T720W Wireless All in One Ink Tank PrinterShop Now
        • HP Smart Tank 515 Printer Wireless, Print, Scan, Copy, All In One Printer
          HP Smart Tank 515 Printer Wireless, Print, Scan, Copy, All In One PrinterShop Now
HOME
CUSTOMER SERVICE
FAQS

FREQUENTLY ASKED QUESTIONS

CUSTOMER SERVICE

  • CONTACT US
  • SERVICE & WARRANTY
  • RETURNS & EXCHANGE
  • DELIVERY OPTIONS
  • FAQS
HOME
CUSTOMER SERVICE
FAQS

FREQUENTLY ASKED QUESTIONS

faq.png

PLACING YOUR ORDER

Can I save my cart items and return later?

Yes you can! Create your wishlist by logging in or registering and we'll let you know if your product is in stock when you are ready to buy.

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How do I order on Jumbo.ae?

    Its easy! Once you have found what you are looking for, all you need to do is:
  • Add items to your cart
  • Click to checkout
  • Confirm your billing & delivery address
  • Pay and await your delivery
  • You can check out without being registered, but we recommend you take 2 minutes to sign up for speedier checkout and other benefits!

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If I order from Jumbo.ae for home delivery, what documents do I need to show?

You just need to show valid ID(Emirates ID, UAE Driving License, Passport, etc) and email/SMS/print copy of your proof of purchase.

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When can I order using the Jumbo Website?

We're online for you 24/7 - so you can browse and order any time you like.

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Do I need to have an online Jumbo account to order?

No, its not essential, you can login as a guest. But… we really do recommend that you signup to enjoy speedier checkout, get the latest updates and best deals.

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Is there a limit on the number of orders I place on Jumbo.ae?

You can order as much and as often as you like.

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How do I know Jumbo.ae has received my order?

We'll drop you a confirmation Email or SMS as soon as we receive an order. We'll also give you a call if you have made any special requests.

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What if my stuff is different from what I ordered when it arrives?
What if my order is delivered wrong?

Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on 600-532395 with your order ID and we'll be happy to replace the item as soon as possible.

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Can I cancel my online order?

Its okay to change your mind, just give us a call on 600-532395 or Email us at serve@jumbo.ae and we'll guide you through the process.

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I've ordered a gift, can Jumbo deliver it gift-wrapped?

We will be more than happy to giftwrap your order item(s), just mention this in the special request section when placing your order.

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How much does gift wrapping cost?

Its on us! Free. Gratis. Zero.

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What if my order arrives incomplete?

Make sure you check your order when it arrives - if there's a problem, don't worry, just give us a call on 600-532395 or email us at serve@jumbo.ae and we'll sort it out for you.

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How do I know my online order has been confirmed?

As soon as we receive your order we'll confirm by email & SMS. Remember and check the details. If you have any special requests, our customer service team will give you a call.

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Is there a minimum online spend?

Nope, spend as little or as much as you like.

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What if my stuff's damaged on delivery?

Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to get to you in perfect condition. Just in case your stuff arrives damaged, do not worry, call us on 600-532395 or write to us at serve@jumbo.ae with your order ID and we'll replace it as soon as possible.

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Can I order over the phone?

Yes you can order over the phone on 600-532395. And one of our customer service agents will be more than happy to assist you in making your purchase online.

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Can I track my order online?

Yes you can track your order journey as it makes its way to you. Just login and type in your order ID & your email address.

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How do I know if the product I want is in stock?

If you can see it online, we have it! We'll also confirm this by email/SMS/phone once your order is with us.

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Can I pre-book / pre-order?

Coming Soon. Check out this space for updates.

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If I order more than one product, will they all be delivered together?

Yes, all your products will be delivered together

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Can I change my order delivery date/time?

Of course, if the time isnt convenient for you anymore, please call 600-532395 to reschedule.

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SECURITY

Is it safe to use my credit/debit card on Jumbo.ae?

Yes, its perfectly safe. Jumbo uses SSL (Secure Server Layer) to process payment details - the international standard for internet browsing security.

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How do I know the delivery person is genuine?

If the delivery person has a Jumbo/TFM ID and copy of your order invoice then he's the real deal. Don't be shy to ask for ID!

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What is a 3D secure payment gateway?

It’s a service designed to make online shopping safer - each time you use your credit card your identity is verified. We use PAYFORT - the online payment gateway trusted by organisations across the region and beyond.

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What is PAYFORT?

Its our partner online payment security gateway and is trusted by organisations across the region and beyond. Put simply, it protects against fraud by confirming the cardholder's identity for every online purchase made.

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Will my details be shared with 3rd parties of the Jumbo Website?

No - we respect your privacy and do not share your details with any third parties.

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GENERAL

What is Jumbo.ae?

Simply put, its an online e-commerce portal that allows consumers to shop wherever they are in addition to the large number of physical Jumbo stores across the UAE.

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Who can use Jumbo.ae?

Anybody can! Just remember if you're under 18 you'll need your parents/guardian to make an online payment.

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How do I find my way around the website?

We've made it really easy for you to find your way around our site - the best place to start is by clicking the SHOP icon on the top left of the homepage to take you wherever you want to go!

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Can I customise products by engraving my name or getting my own design?

We will be happy to chat you through the customisation options at our Mall of Emirates Jumbo store and offer you great discounts on the service too.

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What if I add the product to cart and get a server error on the Jumbo Website?

You may want to check your internet connection or simply close the window and try again.

CLOSE

What do I do if I get a page load/ server error error when I'm adding products to my cart?

You may want to check your internet connection or refresh your browser window

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Can I see products in real life before buying online?

Yes, of course. Just visit a Jumbo store near you and our product experts will be happy to help you.

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Can I view specifications of products online?

Yes, we make sure you are fully up to speed with all specs under the GEEKY DETAILS section of every product. Feel free to review a product too!

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Can I compare products on Jumbo.ae?

Yes you can - just register/login to compare products within the same category.

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PAYMENT

What ways can I pay on Jumbo.ae?

We have loads of safe ways you can pay: Credit Card, PayPal, Cash on Delivery & Credit Card on Delivery . Unfortunately we don't accept Gift Vouchers online at the moment but these can be redeemed at any of our stores.

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If I don't want to pay online on the Jumbo website, what do I do?

We offer Cash on Delivery (COD) & Credit Card on Delivery (CCOD), so you can order online and pay when your order is delivered to your door. Our stores also accept cash, Credit & Debit Cards and Voucher payments.

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Can I pay part online, part Cash on Delivery?

We're afraid not - please use one of our other multiple safe payment options.

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Do I get a receipt for my online order?

Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you'll also get a printed copy when your order is delivered.

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What happens if I lose my original order invoice?

Don't worry! We will email your order invoice to you and you can also view it in your order history when logged in to your account.

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How long does Jumbo keep my payment and order records?

We keep these details in your user account - these are safe and not shared with any third parties.

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I was charged the wrong amount - what do I do?

This shouldn't happen, but if you feel there has been a mistake do call us on 600-532395 or write to us on serve@jumbo.ae with your order ID and we'll sort it out for you at the earliest.

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Does Jumbo save my credit card details?

No we don't. We use PayFort as our payment gateway and Mashreq Bank as our banking partner to guarantee you world-class payment security. We respect your privacy and do not share your details with any third parties.

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What do I do if I pay but I do not get redirected to the website?

This shouldn't happen, however if it does take a screenshot of the error message and send it to Serve@Jumbo.ae. If the payment has failed due to interruption of internet connection please try again or check with your credit card provider to confirm if payment has been authorised. If you are still not sure, we'll be happy to help you get it sorted over the phone – Call 600-532395.

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What if I check out on the Jumbo Website and cannot continue shopping?

Click on the CONTINUE SHOPPING button on the checkout page or just click on the JUMBO logo - this will take you back to our home page.

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What do I do if I confirm online payment but I don't get a confirmation email/SMS?

You should receive your email/SMS order confirmation from us within minutes of placing your order. Or one of our team will call to confirm over the phone. If you do not hear anything, please call us on 600-532395 or write to us on serve@jumbo.ae with your order ID and we'll replace it as soon as possible.

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What if my order payment total is different on my credit card as compared to my online order?

Please call us on 600-532395 or write to us on serve@jumbo.ae with your order ID and we'll sort it out as soon as possible.

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Do you have additional charges for different payment types?

No, you will pay the same amount irrespective of your mode of payment. The price remains the same for credit card purchases as well as cash on delivery.

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Can I redeem gift vouchers or coupons online?

Sorry, we're not currently offering this service but working on it - watch this space!

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Can I change my payment method once I've paid for my order?

Sorry. If you've already paid using your credit card or Paypal you can't change the payment method.

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Delivery

Where does Jumbo.ae deliver to?

We cover the entire UAE, please click here to view.

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What types of delivery options does Jumbo.ae offer?

Jumbo offers the following shipping methods :
  • Guaranteed Free Nationwide Shipping
  • Delivery and Installation (for Bulk Products)
  • Click & Collect

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How much do you charge for delivery?

AED15 Delivery Charge for all orders valued less than AED200

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If I've ordered a huge product - will someone help me install it?

Yes, we'll be happy to help. Most products that do require installation will be assisted by us absolutely free. If free installation is not applicable on a specific product we would be happy to do it for you at a nominal charge.

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Can I schedule a delivery time for my order?

Of course. Choose a time slot that suits you when you receive our call and we'll deliver at your convenience.

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When will my order be delivered?

We'll deliver to you at the time/date you specified on your order. Don't forget you can track your order online at any time. Track your order online

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Where do you deliver to?

We deliver all across UAE. Check our List to see specific details

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Do you deliver to the workplace?

Yes, we deliver to any address across UAE.

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Do I need to show ID when receiving the order?

Yes, please make sure you have valid ID(Emirates ID, UAE Driving License, Passport copy, etc.) so we know we are delivering to the correct person.

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What's Click & Collect?

It’s a great service we offer, order online and pick up at your local Jumbo Store.

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Can I have my order delivered outside of UAE?

At the moment we don't offer this service but watch this space!
But we do accept special requests. You may want to call us at 600-532395 and we will try our best to delight you.

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How much does it cost to deliver outside UAE?

At the moment we don't offer this service from Jumbo.

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Do I need a separate shipping insurance?

No - your order is already covered until it is delivered to you.

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Can I order installation separately?

Installation service is only available at the point of delivery, However it can be purchased separately at an additional fee. Call 600-532395 for more details.

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Can my shipping address and billing address be different?

Yes, you can add more addresses at checkout - keep your favourite addresses saved by signing up for your Jumbo account.

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Can I change the delivery address for my order?

Yes, please call us on 600-532395 or write to us on serve@jumbo.ae with your order ID and we'll make the change as soon as possible

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What is Eco-Delivery?

Choosing an eco-delivery day simply means we are already in your area. You can do your bit for the environment by selecting this day, that way you help us reduce the traffic on the roads and save fuel. Together we're cutting carbon emissions.

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CANCELLATIONS, RETURNS & WARRANTY

I have a complaint - whom do I call?

600-532395

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Can I email Jumbo about any issues or give feedback?

Yes. We are here to help. You can mail us at Serve@Jumbo.ae and you will receive a response in maximum two business days.

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Can I return an item if I'm not happy with it?

Yes, we value your purchase. However, Terms & Conditions apply.

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How long do I have to return any of my order?

Within 5 working days from date of delivery and as per the return policy.

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Can I get an extended warranty online?

Yes you can purchase an additional extended warranty along with the product. You need to select the duration of the warranty when adding the product to cart.

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How long will it take to receive my refund voucher?

As soon as you have returned your item(s) at the store we'll be happy to hand you your store credit voucher instantly.

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Do I get a refund if I returned my product and if I have made a credit card payment?

You won’t have to worry about your refund when you shop with Jumbo. We are happy to refund you the money in the form of store credit or credit card reversal. Please note that we do not refund by cash.

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How do I return the product?

Its ok to change your mind. You can walk into any Jumbo store and return the product and buy anything else you want. If you want us to collect the product from your house, we are happy to do the same at a nominal fee.

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